Troubleshooting
[/mp_text]Yes. We do offer technical support to our customers.
Most of time, the customers are able to get answers from our website. In case you can not find the answers, our technical support are online to help you. We are working on Monday to Friday, don’t work at weekend and national holiday. Customers should contact us during our working time. If you need sophisticated technical support, we suggest customers to write an E-mail to us. Our technical support E-mail: support@ismartsafe.com.
Yes. Our motion sensors are pet friendly.
Pet friendly is up to 45 lbs, which means pets weighting up to 45 lbs are ignored by our detector. We highly suggest testing out the height and angle used to best fit the needs of your home. To avoid false alarm, detector should be installed properly according to the instruction manual.
Yes. ismartsafe home security systems are the best.
The ismartsafe Home Security System is designed to work in homes of all sizes. The most basic ismartsafe package is perfect for most 1-2 bedroom apartments. If you have a larger home or a lot of doors and windows (particularly on the ground floor), you can easily order additional components (such as door/window Entry Sensors and Motion Sensors) to supplement your system and provide additional coverage.
Family members or Roommates are no problem. You can order additional Keychain Remotes so that you each have your own. You can even set different PIN's for house keeper and baby sitter to enter your house.
Best of all, ismartsafe is easy to install and easy to remove in case you move to a new home. The entire system can be taken down quickly and it’s easy to change your monitoring service to reflect your new location.
Yes!With iSmartSafe, you customize a lot alarm settings.
The following options are available to change:
- Zone Name (for example: main entrance sensor)
- Alarm Arming Delay
- Alarm Disarming Delay
- Siren Volume
- Door Chime
- Phone Number
iSmartSafe cameras support local storage up to 128G with SD card, and also support cloud storage
With local SD card, the video keep recording until it reach SD card storage limit and then it will override the older video. You can take snapshot or video recording anytime you want through APP.
When alarm triggers and iSmartSafe camera detects motion, the snapshot will be taken and sent to your email.
Yes. All iSmartSafe smart cameras support wireless and wired.
You can put iSmartSafe smart camera anywhere your want as long as they can receive your house WiFi signal. You also can choose to use regular cable to connect camera with router if you want.
Yes. The package includes a mounting bracket.
The iSmartSafe smart camera can be mounted on the wall or roof with a mounting bracket. You can also just put it on the top of bookshelf or television.
Yes! You can control alarm panel, sensors and smart camera with one login
The app integrate both alarm control panel and camera. With one login in the app, you will be able to access to all the sensors, smart cameras, and main control panel.