Provides technical support to users by researching and answering questions; troubleshooting problems; maintaining customer satisfaction and problem solving performance.

Technical Support Representative Duties:

• Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.
• Improves client references by writing and maintaining documentation.
• Participates in development of client training programs by identifying learning issues; recommending instructional language.
• Accommodates client disabilities by recommending devices and techniques.
• Avoids legal challenges by monitoring compliance with service agreements.
• Improves system performance by identifying problems; recommending changes.
• Updates job knowledge by participating in educational opportunities; maintaining personal networks.
• Accomplishes information systems and organization mission by completing related results as needed.